bond-eye Scene Brief Bottom

RETURNS POLICY

Here at Sundaze Swimwear we understand that sizing can be tricky when purchasing online therefore we will happily accept exchanges and refunds within 14 days of purchase. Sundaze Swimwear reserves the right to deny a return if the product does not meet the requirements of our Returns Policy. Simply download the returns form and return it completed along with your purchase. Please note that the customer is responsible for any postage fees for returns or if visiting our stores is easier for you , you can do this. Your exchange may be processed at any one of our store locations. For store locations please see our store location page. Please remember to bring in your online order confirmation as your proof of purchase. 

If you require a refund, this may not be done in store as all refunds must be processed by head office. Should you require a refund on your online purchase, your items must be returned along with a completed return form via post to our head office within 14 days from the initial date of purchase. We do not offer refunds on goods purchased on sale or at a discounted rate. Should you be unsatisfied with a discounted purchase, we will happily exchange this for you. All online returns will be processed with priority. Please allow 3-5 business days from when we receive your returned goods for your return to be processed.

In the interests of only offering a superb product and satisfying experience to our customers , please understand the following conditions prior to sending your return. We will only accept an exchange or return if the bikini or item is in absolute perfect condition and is:

• Unworn and unwashed with swing tags still in original place (please wear undergarments when trying on)
• No makeup, deodorant marks or perfume fragrance
• Returned within 14 days of delivery date for Australian orders

Sundaze Swimwear is not responsible for lost or stolen returns therefore it is essential you consider returning with tracking as we cannot process exchanges without receiving the initial product. Orders placed prior to a store sale are not negotiable for the percentage difference to be refunded. ALL items marked on sale or used with a sale coupon code are final and cannot be returned or exchanged.

Our product has been quality controlled, however in the unlikely event that you receive a faulty item please notify enquiries@sundaze.com. Once received, if we deem the swimwear or item to be faulty you will be issued a store credit or refund. 

Gift cards are not redeemable for cash and non-refundable - valid for 12 months from purchasing date.

Where do I send my returns 

Before sending, please ensure your purchase meets the return conditions above and send it along with your returns form so we know who it belongs to and why you are returning it.

Please post your returns to:

Sundaze - Online Returns
PO BOX 1275
Buddina QLD 4575
AUSTRALIA

We recommend that you use a traceable or insured postage method as we are not responsible for items lost in transit.

SHIPPING

We use Australia Post Express shipping. All orders will receive a Shipping Confirmation Email once your order has been dispatched, to the nominated email addresses. The Shipping Confirmation Email will contain the tracking information and details on how to track your order.

We try to dispatch all orders same day, however, please allow 1-3 business days for dispatch. We cannot be held liable for any delay in delivery and the above time frames are indicative of our delivery partner recommendations and can be subject to change. For more information please contact the delivery service provider directly. Once your order is dispatched and we provide you with the tracking number, your parcel is now under the care of the shipping provider. Please check your spam if you have not received the tracking number. If there are issues with your delivery, please contact the shipping provider directly with your tracking number.

*Shipping time is a guide only not a guarantee and is business days only. *All shipping charges are inclusive of GST.

Please ensure you enter your postal address fully and correctly. Including the business name if applicable and postcode. Sundaze Swimwear is not responsible for any delays or missing parcels as a result of an incorrect or incomplete delivery address. 

Store pick up from any of our 3 stores is available! In the shopping cart please select Store Pick up from our Cotton Tree store. If you would like to pick up from another store please write this in the order comments. We will notify you within 24-48 hours once your order is ready for collection.