RETURNS POLICY

Here at Sundaze Swimwear we understand that sizing can be tricky when purchasing online therefore we will happily accept exchanges and refunds online only within 60 days of purchase. Sundaze Swimwear reserves the right to deny a return if the product does not meet the requirements of our Returns Policy.

First Please contact our Customer Care team via email enquiries@sundaze.com.au with your order number and reason for return then simply download the returns form and return it completed along with your purchase. Please note that the customer is responsible for any postage fees for returns or if visiting our stores is easier for you , you can do this for your exchange only. Your exchange may be processed at any one of our store locations. For store locations please see our store location page. Please remember to bring in your online order confirmation as your proof of purchase. 

If you require a refund, this may not be done in store as all refunds must be processed by head office. Should you require a refund on your online purchase, your items must be returned along with a completed return form via post to our head office within 60 days from the initial date of purchase. We do not offer refunds on goods purchased on sale or at a discounted rate. Should you be unsatisfied with a discounted purchase, we will happily exchange this for you. All online returns will be processed with priority. Please allow 3-7 business days from when we receive your returned goods for your return to be processed.

In the interests of only offering a superb product and satisfying experience to our customers , please understand the following conditions prior to sending your return. We will only accept an exchange or return if the bikini or item is in absolute perfect condition and is:

  • Although you may try on an item, all return products must be in new and unused condition, with swing tickets and hygiene stickers attached. 
  • Please ensure that items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.
  • No makeup, deodorant marks or perfume fragrance
  • Returned within 60 days of delivery date for Australian orders

Sundaze Swimwear is not responsible for lost or stolen returns therefore it is essential you consider returning with tracking as we cannot process exchanges without receiving the initial product. Orders placed prior to a store sale are not negotiable for the percentage difference to be refunded. ALL items marked on sale or used with a sale coupon code are final and cannot be returned or exchanged.

Our product has been quality controlled, however in the unlikely event that you receive a faulty item please notify enquiries@sundaze.com.au Sundaze has the right to assess the age and condition of returned merchandise that has been worn prior to processing a refund or exchange. Unless the merchandise is deemed a genuine manufacturers fault, exchanges and refunds will not be provided after use. Once received, if we deem the swimwear or item to be faulty you will be issued a store credit or refund. 

Gift cards are not redeemable for cash and non-refundable 

Where do I send my returns 

Before sending, please ensure your purchase meets the return conditions above and send it along with your returns form so we know who it belongs to and why you are returning it.

Please post your returns to:

Sundaze - Online Returns
PO BOX 1275
Buddina QLD 4575
AUSTRALIA

We recommend that you use a traceable or insured postage method as we are not responsible for items lost in transit.